Return Policy
Thank you for shopping with UbiFi! If you’re not completely satisfied with your purchase, you can return it for a full refund, store credit, or exchange. Please review our return guidelines below.
Returns
- Returns must be postmarked within 14 days of the purchase date.
- Items must be in their original condition (as received) with all original tags and labels attached.
Return Process
- Email us at [email protected] to request a Return Merchandise Authorization (RMA) number.
- Place the item in its original packaging, include the RMA number, and send it to:UbiFi
Attn: Returns (RMA #)
400 E Diehl Rd
Naperville, IL 60563
United States
Note: Return shipping costs will be covered by UbiFi.
Refunds
- Once we receive and inspect your return, we will process your refund or exchange within 7 days.
- Refunds may take 1-2 billing cycles to appear on your statement, depending on your credit card provider.
- You’ll receive an email notification once your return is processed.
Note: Data plans are refundable only within the 14-day trial period and if less than 50GB of data has been used.
Exceptions
- The following items are non-returnable/refundable:
- BYOD SIM Activation Kits
- Remote Activation/Re-activation Kits
- Data Plans: Refundable only within the 14-day trial period and if less than 50GB of data has been used.
For defective or damaged products, contact us at [email protected] to arrange a refund or exchange.
Additional Information
- Monthly data plans are non-refundable past their 14-day trial period
For questions or further assistance, please contact us at:
📞 (888) 240-3731
📧 [email protected]